Claims Management

In managing workers compensation claims, WCMS encourages collaboration, consultation and negotiation between stakeholders. When these elements are combined with an early, strong and systematic approach, insurance claims are managed to the best possible outcome. This in turn delivers substantial benefits in terms of human and capital resources.

WCMS claims management services include:

Quarterly claims reviews

Involving stakeholders in the process ensures that claims are closely monitored and solutions to any barriers can be quickly identified and implemented. WCMS acts as the employer’s expert advocate in claims reviews and guides the process. This way the costs of claims are maintained at the lowest possible level and their premium impact is minimised.

Liaising with insurers

Analysing and managing the performance of the insurer is a critical element in the control of an employer’s workers compensation costs. WCMS has technical experts who are able to direct the insurer’s staff towards outcome based claims management strategies. The provision of strategic claims advice and intervention strategies helps initiate progress with problem or ‘stuck’ claims, reducing costs and lost time.